Updated: May 5, 2020
Apple Leisure Group Vacations has added new self-service features to allow travel agents the freedom to process reservation changes without having to pick up the phone. The company has updated its change and cancellation policies to provide more leniency and flexibility during these challenging times, while providing agents with enhanced rewards opportunities and travel discounts to help minimize the impact of COVID-19 on future bookings.
Newly introduced self-service options offer the ability to implement a broad range of changes to bookings for all ALGV destinations including Europe. A library of quick, self-help tutorials is now available to guide advisors through the process. They can sort through more than a dozen specific scenarios, watch video walk-throughs, read step-by-step directions, all to offer clients superior service with an immediate resolution.
We want to make it easy for you to work around your clients’ needs. Within these pages, please find easy step-by-step instructions, video tutorials, and FAQs for your most relevant VAX booking scenarios. We hope that by providing these self-service options, we can help you increase your efficiency and speed to resolution, and together, begin to look forward to brighter days ahead. Please click this link to get started
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